RTS Team: IT Experts Committed to Your Success

RTS TEAM

Meet our talented team of IT professionals who go above and beyond to provide unmatched customer service and technical expertise.

Lenny Giller

President

Michael Yudovin

CTO

Kyle Casey

Director, Client Success

Kyle Casey

Director, Client Success

Meet Kyle Casey, our enthusiastic Director of Client Success here at RTS! Joining the team in May 2023, Kyle brings over nine years of experience in customer advocacy and the IT industry. His mission? To ensure every client feels supported and empowered. From conducting quarterly and annual reviews to aligning with client goals, Kyle is all about delivering solutions tailored just for you.

Education

A graduate of Towson University, where he earned a degree in Journalism with a minor in Marketing, Kyle combines his love for storytelling and strategy to create impactful connections. Fun fact? He spent his junior year of college exploring the Southwest as part of an exchange program at the University of New Mexico.

Beyond Work

Outside the office, Kyle’s life is brimming with adventures shared with his wife Allison, daughter Riley, and son Calvin. He’s a dedicated Baltimore Ravens and Orioles fan, an avid movie enthusiast (ask him about The Prestige or his Star Wars obsession!), and a theme park aficionado who’s mastered the art of Disney and Universal visits. Favorite ride? Rise of the Resistance.

Customer Service Philosophy

For Kyle, customer service is more than just a role; it’s a philosophy. “A small positive interaction can brighten someone’s day,” he shares. “I strive to be that bright spot whenever I can.”

Phone:410-891-4081
Email:kylec@reliabletechnology.co

Nádia Albuquerque

Client Success Manager

Nádia Albuquerque

Client Success Manager

Meet Nádia Albuquerque, a passionate professional with a knack for creating exceptional customer experiences. With her boundless energy and a deep commitment to client success, she’s the secret ingredient to building strong, lasting partnerships.

As a Customer Success Manager at RTS, Nádia brings her A-game every single day! Joining the team in February 2025, she has seamlessly integrated her extensive expertise into the role.

What’s her goal? Happy customers, every time. Whether it’s understanding clients' needs, advocating for them, or helping them get the absolute most out of their products, Nádia is always one step ahead. Her mission is simple yet powerful—to foster growth and uncover solutions so RTS clients feel supported and set up for success.

Professional Background

Before joining RTS, Nádia spent nearly 10 years mastering the art of customer service across various roles. From serving as a Technical Advisor and Quality Assurance Specialist to leading teams as a supervisor and even managing Customer Success Managers for Mailchimp, she’s truly done it all. While her title may have changed over the years, one constant remains—her commitment to building impactful customer experiences.

Education

Although Nádia opted to jump straight into the workforce after high school, her drive for learning never faltered. She’s combined hands-on experience with self-driven exploration, completing courses in Agile methodologies, Six Sigma, and Web Servers—further solidifying her reputation as a resourceful thinker and lifelong learner.

Beyond Work

When Nádia isn’t delighting RTS clients, you’ll likely find her enjoying a blend of vintage charm, high-speed thrills, and local pride:

Old Hollywood Enthusiast: She adores movies from the '40s, '50s, and '60s—think glamorous film stars and timeless classics.
Formula 1 Fanatic: Cheering on her favorite driver, Max Verstappen, is a must.
Soccer Die-Hard: Catch her passionately supporting FCPorto at matches.
Film Photography Buff: Capturing moments with an artistic, nostalgic twist is her creative escape.

 Customer Service Philosophy

At her core, Nádia believes in the power of walking in someone else’s shoes. It’s not just about solving problems; it’s about truly understanding the impact of an issue on a customer’s business. Whether it’s resolving a tough situation or offering long-term advice, she champions transparency and collaboration.

Her philosophy? Explain the "why." When customers understand the reasoning behind a solution, they feel empowered, informed, and genuinely valued.

Bottom line—working with Nádia means you're not just getting excellent service; you’re gaining a trusted partner who's as invested in your success as you are.

Phone:443-318-2645
Email:nadiaa@reliabletechnology.co

Marat Kuramshin

Engineer

Marat Kuramshin

Engineer

Marat Kuramshin is a seasoned engineer with nearly 20 years of experience, bringing a wealth of expertise to every project. Since joining RTS in 2018, he has become an invaluable asset, known for his hands-on approach to solving complex challenges in real-world environments. His dedication to learning by doing allows him to provide exceptional support to both colleagues and clients, driving tangible results.

Professional Experience

Before RTS, Marat spent seven years at Fujitsu's Global Delivery Centers across Sweden, Denmark, and France, and six years in IT departments for various companies in Russia. This extensive international background has equipped him with a diverse skill set and a unique perspective on engineering and telecommunications.

Education

He holds a Specialist degree from Kazan State Technical University and has a series of Microsoft certifications.

Beyond Work

Outside of work, Marat is an avid soccer fan and a proud Harry Potter enthusiast.

Customer Service Philosophy

He lives by the philosophy that customer service is "a journey, not a destination," a belief that fuels his commitment to continuously discovering what matters most to his customers and finding innovative ways to deliver it.

Phone:+1.410.891.4091
Email:maratk@reliabletechnology.co

Jim Strausbaugh

Engineer

Jim Strausbaugh

Engineer

Since joining RTS in July 2018, Jim Strausbaugh has proven to be an indispensable force in the realm of IT. With 17 years of experience in the industry, he specializes in designing, implementing, and maintaining robust network infrastructures that ensure businesses operate seamlessly. From installing and configuring computer systems to troubleshooting complex hardware and software issues, Jim’s skills form the backbone of successful IT operations. He also excels in safeguarding IT security through advanced measures like firewalls and antivirus programs.

Professional Experience

Before becoming a vital part of RTS, Jim fine-tuned his skills at renowned organizations such as Insight Networking Technologies, Haloteq, and the Maryland Department of Corrections and Public Safety. Each role allowed him to hone his craft further, building a wealth of practical knowledge that now benefits RTS clients.

Education

Jim’s academic achievements lay a strong foundation for his technical prowess. He holds a Bachelor of Applied Science in Web Development from the University of Phoenix and an Associate of Applied Science in Computer Networking and Systems Administration from Thaddeus Stevens College of Technology. These degrees, combined with numerous professional certifications, enable him to bridge the gap between sophisticated technical solutions and practical business needs.

Beyond Work

When away from the blinking lights of network servers, Jim focuses on his most important role yet—as a dedicated father. He’s the proud dad of two teenagers, a 19-year-old son, and a 15-year-old daughter. His life offers a delightful balance between family moments and the demands of the IT world.

Customer Service Philosophy

Jim’s passion for technology is driven by his commitment to client success. His philosophy, simple yet impactful, underpins his work ethic: resolving customer issues quickly and effectively.

His goal is to build strong, secure IT foundations that empower businesses to excel. Whether he’s designing a new network or finding rapid solutions for tricky challenges, his work goes beyond technical expertise to deliver lasting value to clients.

If networks are the unsung heroes of a business, Jim is the maestro making sure they hit the right note every time!

Email:jamess@reliabletechnology.co

Evelina Gilmutdinova

Maintenance Engineer

Evelina Gilmutdinova

Maintenance Engineer

Since joining Reliable Technology Services on April 22, 2022, Evelina Gilmutdinova has played a pivotal role in ensuring client operations run seamlessly. Her primary responsibilities include performing routine logs, backups, server checkups, and updates. Evelina’s dedication ensures that client infrastructure stays reliable and efficient, adding measurable value through consistent operational support.

Professional Experience

Evelina has been a part of the IT sector since 2012, honing her expertise across various roles. Before joining RTS, she worked with GDC, a Fujitsu-preferred supplier of services, where she acquired substantial hands-on experience in IT operations and client service.

Education

Evelina pursued her master’s degree in IT from Kazan State Technological University. Further elevating her technical skillset, she has earned multiple professional certifications, including:

Windows Server 2008 (Certified on November 22, 2013)
Windows Server 2008 Active Directory, Configuring (Certified on August 27, 2013)
Windows 7, Configuring 70-680 (Certified on February 22, 2012)
Upgrading Skills to MCSA Windows Server 2012 (Exam 70-417)
Windows Server 2008 Network Infrastructure, Configuring (Exam 70-642)

These qualifications solidify her as a skilled specialist in server operations, configurations, and system optimization.

Beyond Work

Outside the office, Evelina enjoys an active lifestyle filled with traveling, snowboarding, and fitness activities at the gym. She cherishes time outdoors with her family, often exploring the forest right behind their home. She shares a love for gardening and spends her summer weekends at their picturesque countryside home tending to the garden.

She’s also a proud Parent-Teacher Association (PTA) member at her son’s kindergarten. Evelina adds a touch of humor, noting, "Like all moms, I can burn anyone with my mom stare!"

True to her resourceful Russian roots, she enjoys repurposing used items and keeps an emergency reserve of food for “rainy days,” a habit she describes as a legacy of her USSR upbringing.

Customer Service Philosophy

Evelina is guided by a simple yet effective philosophy in client relations: “Be polite and respond to requests promptly, even if it’s just to confirm receipt of an email.” Her courteous and proactive approach ensures her clients always feel supported and informed.

Her commitment to excellence, both professionally and personally, shines through in every aspect of her life, making her a valued member of the RTS team.

Phone:410-828-0060
Email:evelinag@reliabletechnology.co

Wilmot E. Roberts

Technical Support Engineer

Wilmot E. Roberts

Technical Support Engineer

Wilmot ("Wil") Roberts joined Reliable Technology Services (RTS) in May 2017 and serves as a Technical Support Engineer. With nearly two decades of IT experience, Wil specializes in Microsoft 365 administration, Microsoft Azure and Entra ID, Intune endpoint management, Windows Server administration, virtualization technologies, network infrastructure, and endpoint security.

At RTS, Wil is responsible for supporting and managing client technology environments across cloud, server, desktop, and network platforms. His expertise spans Microsoft Exchange, SharePoint, Teams, Active Directory, VMware, device management, system deployment, troubleshooting, and technical support. Wil works closely with clients to resolve complex technical challenges, optimize system performance, and ensure reliable, secure, and efficient IT operations.

His ability to combine deep technical knowledge with a strong customer service mindset helps RTS clients maintain business continuity while leveraging technology to support their growth and operational goals.

Professional Experience

Wil brings more than 18 years of information technology experience to his role at RTS. Prior to joining the company, he held technical positions at several organizations, including:

Unison Site Management (2012–2016)
Treatment and Learning Centers (2008–2012)
The Copy Connection (1998–2008)

Throughout his career, Wil has developed extensive expertise in systems administration, network infrastructure, cloud technologies, endpoint management, hardware lifecycle management, and technical support operations. His broad technical background enables him to support organizations of all sizes across a wide range of business environments.

Education

Wil attended Montgomery College, where he earned an Associate of Arts degree in Information Systems.

He also holds several industry certifications, including:

Microsoft Certified Solutions Expert (MCSE)
CompTIA Network+
CompTIA A+

Outside of Work

Outside of work, Wil enjoys a wide range of interests that reflect both his curiosity and appreciation for lifelong learning. He enjoys reading both fiction and non-fiction, studying history, architecture, art, and art history, as well as fishing, traveling, playing cards, and video games.

Wil especially enjoys collecting obscure historical facts and trivia and values spending time with his family in his roles as a father, son, and brother.

Work Philosophy

My customer service philosophy is built on responsiveness, professionalism, and clear communication, developed through 18 years of hands-on experience in IT support and technical service delivery. I believe that every customer interaction is an opportunity to build trust by listening carefully, trying to fully understand the core issue and providing timely, effective solutions.

My goal is to not only resolve the technical problems but to also ensure the customer feels informed, respected and confident in my ability to tackle the issue throughout the support process.

I endeavor to take a proactive approach and anticipate potential issues and break points, communicate progress regularly, and continue to follow through until problems are fully resolved or a valid workaround is in place for those infrequent intractable problems.

Whether supporting end users, executives or business stakeholders, I strive to deliver reliable technology service with patience, accountability, and a commitment to continuous improvement.

Phone:410-828-0060 ext. 106
Email:wilmotr@reliabletechnology.co

Sean Durbin

Service Delivery Manager

Sean Durbin

Service Delivery Manager

Sean joined Reliable Technology Services on April 28, 2025, bringing highly specialized skills in automation, cybersecurity, and helpdesk support. His day-to-day responsibilities include tasks like account creation, device configuration, and spam filtering, all while innovating to streamline internal operations.

One of Sean’s noteworthy accomplishments is the development of PowerShell-based tools, such as ShellMate, which simplifies new device setups, and a Windows 11 Eligibility Checker that integrates seamlessly with Kaseya to report compatibility. These tools save time for technicians and deliver valuable insights to account managers, ultimately improving client satisfaction and overall service quality.

Professional Experience

With over 8 years in the IT field, Sean has built a robust career focused on cybersecurity, automation, and end-user support. Before joining Reliable Technology Services, he served as the sole IT administrator for the U.S. District Court in Cape Girardeau, Missouri, where he led infrastructure upgrades and managed IT assets.

Prior to that, Sean built a foundation of expertise during his tenure in the U.S. Air Force. His roles included PKI administration, cybersecurity compliance, and providing Tier-1 support at a Cyber Operations Center.

Education

Sean holds dual Bachelor of Science degrees in Computer Science and Business Administration, both earned cum laude from Southeast Missouri State University in December 2024. His commitment to professional growth is further demonstrated by his active certifications, including CompTIA Security+ and A+, valid through October 2027.

Beyond Work

Outside of his professional life, Sean has a strong interest in cybersecurity, particularly understanding what motivates attackers and how systems are exploited for personal or financial gain. An avid fitness enthusiast, Sean lifts weights in his home gym six days a week. He is also passionate about vegetable gardening and caring for houseplants, often propagating new ones to expand his collection.

A fun fact about Sean is that he lived in Italy for three years during his time in the Air Force. While there, he traveled to over 20 countries, with Italy, Ireland, Scotland, and Paris standing out for their breathtaking scenery, rich history, efficient public transportation, and incredible food.

Sean dedicates time to the Air Force Wounded Warrior Program, volunteering as part of the Recovering Airman Mentorship Program. His role involves providing emotional support, guidance, and mentorship to Airmen facing illness, injury, or life transitions. By building trust and sharing personal experiences, Sean helps others develop resilience and ensures they never face challenges alone.

Customer Service Philosophy

His customer service philosophy is rooted in empathy and expertise. He understands that not everyone can be a specialist in every area and approaches client issues with respect and patience.

For Sean, simplifying complex IT problems and bridging the knowledge gap between clients and technical solutions is key. Whether he’s assisting a federal judge unfamiliar with cybersecurity or a business owner troubleshooting account issues, Sean ensures that clients leave each interaction feeling empowered, informed, and confident in the solutions provided.

Phone:667-239-6670
Email:seand@reliabletechnology.co

Charles Kolker

Technical Support Engineer

Charles Kolker

Technical Support Engineer

Charles joined Reliable Technology Solutions (RTS) in July 2024 and brings a wealth of expertise in network infrastructure, computer hardware, and software support. He provides personalized, hands-on assistance for clients, whether remotely or on-site, resolving technical issues, setting up equipment, and addressing cybersecurity challenges. Known for his ability to deliver swift, professional support during data and network breaches, Charles ensures clients receive actionable guidance and solutions. His focus on clear communication and technical precision ensures every client receives reliable, one-on-one service that adds measurable value.

Professional Background

With over two decades of IT and cybersecurity experience, Charles boasts a robust professional background. His career includes IT roles at Amazon and Fanatics, where he managed and supported large-scale infrastructure and diverse user ecosystems.

Additionally, Charles served in cybersecurity roles for the U.S. Army and the National Security Agency (NSA), specializing in both offensive and defensive cyber operations. This combination of hands-on expertise and strategic acumen has cemented him as a trusted authority in his field.

Education

Charles holds a CompTIA Network+ certification, showcasing his technical prowess and commitment to ongoing professional development.

Beyond Work

Outside of work, Charles is passionate about spending time with his family and friends. A hands-on enthusiast, he enjoys renovating his 1882-built home, where every corner tells a story of history and craftsmanship.

He's also an avid baseball fan, cheering enthusiastically for the Baltimore Orioles, Seattle Mariners, and his beloved New York Mets.

Charles actively supports members of his church community, highlighting his devotion to service beyond the workplace.

Customer Service Philosophy

Charles believes that great customer service goes beyond solving problems. He aims to empower clients by equipping them with the resources and knowledge they need to prevent or address issues in the future. By turning troubleshooting moments into teaching opportunities, he helps clients achieve a sense of accomplishment and confidence. For him, success means leaving clients not only with solutions but with the tools to thrive independently.

Phone:443-275-9535
Email:charlesk@reliabletechnology.co

Jonathan Wilson

Technical Support Engineer

Jonathan Wilson

Technical Support Engineer

Jonathan Wilson joined RTS on March 11, 2024, with a passion for delivering exceptional Help Desk and Customer Support services. His role revolves around resolving support tickets efficiently, maintaining high customer satisfaction levels, and addressing client concerns with care and attention. Jonathan's thorough and reliable approach ensures clients feel supported at every step of the process.

Professional Experience

Backed by nearly 20 years of experience in IT and customer support, Jonathan has worked with prestigious companies like Apple, Scholastic, and various small businesses and residential clients. Before joining RTS, he spent a significant portion of his career at McCormick & Co. Inc. in Hunt Valley, MD, where he honed his expertise and built a strong reputation for delivering effective support solutions.

Education

Jonathan holds a Bachelor of Arts degree in History from the University of Maryland, College Park.

Beyond Work

When not assisting clients, Jonathan spends his time gaming or enjoying music (the louder, the better!). He even dabbles with a guitar, often tricking others into thinking he's a seasoned player. An aficionado of trivia, his knack for recalling obscure facts and quotes guarantees he’s a star on trivia night. Though modern TV and movies aren’t his thing, his deep knowledge of vintage favorites keeps conversations lively.

Customer Service Philosophy

Jonathan believes empathy is at the heart of exceptional customer service. By viewing issues from the customer's perspective, he strives to provide solutions that not only address technical problems but also ease frustrations. Calmness and reassurance are key in his approach, ensuring every interaction leaves the customer feeling valued and supported.

Email:jonathanw@reliabletechnology.co

Alexandre Vilarinho

Technical Support Engineer

Alexandre Vilarinho

Technical Support Engineer

As a Technical Support Engineer at Reliable Technology Services (RTS), Alexandre Vilarinho works closely with clients to resolve technical issues while ensuring a high level of service delivery and customer satisfaction. Since joining RTS in January 2026, he has specialized in troubleshooting complex IT issues, coordinating client support, and helping organizations stay productive through responsive, results-driven service.

His responsibilities include providing technical support, managing client requests, and ensuring solutions align with each client's business objectives. Alexandre believes every support interaction is an opportunity to build trust, taking the time to understand each client's concerns and delivering practical solutions that keep their business moving forward.

Professional Experience

With more than 30 years of IT experience, Alexandre has built an extensive background supporting enterprise technology environments across multiple industries. Prior to joining RTS, he worked for a major banking institution and a leading law firm in Portugal before continuing his career with global technology companies, including Fujitsu and Microsoft.

This diverse experience enables him to approach technical challenges with both deep technical knowledge and a strong understanding of business operations.

Education

Alexandre earned a degree in Computer Science and has continued expanding his technical expertise through numerous Microsoft-focused training programs and professional development courses throughout his career. His commitment to continued learning allows him to stay current with evolving technologies and industry best practices.

Beyond Work

Outside the office, Alexandre has a passion for music production. After completing formal training in music production, he built a home recording studio where he writes, performs, and produces his own music.

He also shares his original work on his YouTube channel, combining creativity with the same attention to detail he brings to his technical career.

Customer Service Philosophy

"I believe effective customer service starts with listening and understanding client needs. I focus on clear communication, timely delivery, and consistent quality, with the goal of building trust and long-term partnerships."

Email:alexv@reliabletechnology.co

Gwen Marques

Technical Support Engineer

Gwen Marques

Technical Support Engineer

As a Technical Support Engineer at Reliable Technology Services (RTS), Gwen Marques provides responsive technical support that helps clients stay productive while minimizing downtime. Since joining RTS in February 2026, she has specialized in technical troubleshooting, user support, and systems administration, with a strong focus on delivering clear communication and personalized service.

Gwen's responsibilities include troubleshooting technical issues, creating and managing user accounts, configuring devices, and ensuring clients receive timely, effective support. She takes pride in adapting her communication style to meet each client's unique needs, helping build trust while delivering solutions that improve operational efficiency and strengthen long-term client relationships.

Professional Experience

With more than five years of IT experience, Gwen has supported users across a variety of technical environments. Before joining RTS, she worked as an IT Technician at Contisystems and as a Service Desk Analyst at Form3, where she provided multi-tier technical support, administered Microsoft Office 365 and Active Directory environments, and assisted with compliance-related initiatives.

Her diverse support background has equipped her to resolve technical challenges quickly while maintaining a customer-first approach.

Education

Gwen holds a Level IV High School Diploma in Information Systems and Technology with Grade 12 equivalency. The program included three professional internships and focused heavily on network administration, IT fundamentals, and introductory programming.

She has also earned Microsoft certifications in Azure Fundamentals (AZ-900) and Security, Compliance, and Identity Fundamentals (SC-900), further strengthening her expertise in Microsoft technologies and cloud services.

Beyond Work

Outside the office, Gwen enjoys staying immersed in technology through gaming, building custom computer peripherals, and exploring cybersecurity topics.

She also enjoys mountain biking, board games, and geocaching, and loves traveling to discover new places whenever she has the opportunity.

Customer Service Philosophy

"I believe excellent customer service is built on clear communication, empathy, and responsiveness. Understanding each client's unique needs allows me to tailor support effectively, ensuring they feel heard and valued. I also believe educating users is essential to preventing future issues, which is why I strive to explain technical concepts in clear, easy-to-understand language. My goal is to resolve issues efficiently while building trust and lasting client relationships."

Email:gwenm@reliabletechnology.co

Khalil Constantino Rodrigues

Technical Support Engineer

Khalil Constantino Rodrigues

Technical Support Engineer

As a Technical Support Engineer at Reliable Technology Services (RTS), Khalil Constantino Rodrigues provides responsive technical support that helps clients stay productive and confident in their technology. Since joining RTS in July 2024, he has specialized in Microsoft technologies, including Microsoft 365 applications and the Windows operating system, while supporting clients through onboarding and their day-to-day IT needs.

Khalil works closely with clients from their first day through ongoing technical support, ensuring they receive timely assistance and thoughtful service. He believes that solving technical issues is only part of the job—handling every interaction with patience, care, and professionalism is what creates lasting value and strong client relationships.

Professional Experience

Khalil has been working in technical support since 2019 and has built experience across hospitality, software, and managed IT services.

Prior to joining RTS, he worked as a Support Technician at Nonius Hospitality, providing Linux and Windows support while troubleshooting networking, backend, and frontend systems. He later served as a Tier 2 Support Analyst at Gott Solutions, where he supported Android applications, documented support procedures, and developed knowledge base resources used to onboard new support teams.

Before joining RTS, Khalil also worked as a System Support Specialist at Jolera, a managed service provider, where he supported desktop and server environments, Citrix XenApp, user onboarding and offboarding, printer troubleshooting, Barracuda security appliances and cloud services, and Cisco Meraki wireless networks and VPNs.

This broad technical background enables him to troubleshoot a wide variety of client environments with confidence.

Education

Khalil has pursued studies in multiple areas of information technology and computer science, including Computer Information Systems and Information System Security at Lindenwood University, Information Technology at DeVry Institute of Technology, and Computer Science at Missouri Valley College.

He also completed Cisco Certified Network Associate (CCNA) coursework through St. Charles Community College, further strengthening his networking expertise.

Beyond Work

Outside of work, Khalil is a craft beer enthusiast who enjoys exploring new breweries and styles.

He also has a passion for strategic board games, particularly area-control games that reward thoughtful planning and teamwork. Some of his favorites include Blood Rage, Kemet: Blood and Sand, and Root.

Customer Service Philosophy

"I prioritize clear communication, fast response times, and reliable solutions that help clients stay focused on their business. My goal is to deliver IT support that feels effortless while building lasting trust through every interaction."

Email:KhalilR@reliabletechnology.co

John Johnson

Technical Support Engineer

John Johnson

Technical Support Engineer

As a Technical Support Engineer at Reliable Technology Services (RTS), John Johnson is dedicated to delivering responsive, white-glove IT support that helps clients stay productive and confident in their technology. Since joining RTS in March 2026, he has specialized in hardware troubleshooting, diagnostics, and system setup, providing timely solutions while ensuring every client receives a positive support experience.

John's responsibilities include troubleshooting technical issues, configuring hardware, following through on every client request, and providing exceptional customer service from start to finish. He takes pride in communicating clearly, responding quickly, and treating every issue with the same urgency and care he would expect himself. His goal is to resolve problems efficiently while making every interaction as seamless and stress-free as possible.

Professional Experience

John brings approximately four years of professional IT experience, supported by a strong educational foundation in computer science and cybersecurity. Before joining RTS, he worked at Decisive Data Systems, a managed service provider, where he gained experience supporting a variety of business IT environments. He also worked in Information Technology at Stevenson University, providing in-house technical support and expanding his knowledge of enterprise systems and end-user support.

Education

John began building his technical foundation while studying Computer Science at Baltimore Polytechnic Institute. He continued his education at Stevenson University, where he studied Cybersecurity and Digital Forensics. His coursework included digital forensic examination, digital media collection, and network defense and countermeasures, providing a well-rounded understanding of both IT support and cybersecurity.

Beyond Work

Outside of work, John enjoys gaming, exploring new technology, and spending time with his wife, friends, and two cats. He remains active in the Stevenson University eSports community, where he competed as a player for approximately four years. One interesting fact about John is that he once fractured three vertebrae while playing basketball—a memorable experience that gave him an even greater appreciation for perseverance and resilience.

Customer Service Philosophy

"I've always believed that one of the most important values in customer service is treating people the way you would want to be treated. Whether someone fully understands the technical issue or is simply frustrated because something isn't working, I try to put myself in their shoes. My goal is to communicate clearly, stay patient, and provide friendly, reliable support that leaves every client feeling confident they're in good hands."

Phone:667-331-2527
Email:johnj@reliabletechnology.co

Matt Prokop

Technical Support Engineer

Matt Prokop

Technical Support Engineer

As a Technical Support Engineer at Reliable Technology Services (RTS), Matt Prokop specializes in network design, troubleshooting, and Microsoft cloud technologies. Since joining RTS in March 2026, he has helped clients maintain secure, reliable IT environments by resolving complex networking issues and streamlining routine administrative tasks through automation.

Matt's responsibilities include troubleshooting firewalls, wireless networks, VPNs, DNS, remote access, and backend connectivity while managing Microsoft 365 and Microsoft Entra user accounts, authentication, and endpoints. He also leverages Rewst automation to simplify onboarding and offboarding, mailbox administration, spam management, and other routine IT processes, allowing clients to operate more efficiently and securely.

Professional Experience

Matt began his IT career in 2025 and has quickly built a strong technical foundation in networking, cybersecurity, and cloud administration. Prior to joining RTS, he worked at Peter & John Radio Fellowship, where he gained hands-on experience supporting technology systems while developing a customer-focused approach to IT service.

His combination of technical expertise and commitment to continuous learning allows him to deliver practical solutions that meet clients' evolving business needs.

Education

Matt is currently pursuing a Bachelor of Science in Information Technology with a concentration in Data Networking & Security at Liberty University, with an expected graduation date of December 2026.

He has also earned several industry-recognized certifications, including:

Cisco Certified Network Associate (CCNA)
CompTIA Security+
CompTIA Network+
CompTIA A+

These certifications reflect his commitment to staying current with today's networking, cybersecurity, and infrastructure technologies.

Beyond Work

Outside the office, Matt enjoys building and maintaining his own home IT lab, where he explores new technologies and expands his technical skills.

He is actively involved at Westminster Baptist Church and volunteers with Peter & John Ministries whenever possible. In his free time, he also enjoys studying theology and participating in apologetics discussions and debates.

Customer Service Philosophy

"I believe in serving every client with honesty, urgency, and respect, treating each issue as an opportunity to build trust through dependable support and clear communication. I strive to lead with integrity, patience, and a genuine commitment to helping others, ensuring every client feels valued rather than simply serviced."

Phone:443-616-1403
Email:mattp@reliabletechnology.co

Silvio Jukica

Automation Engineer

Silvio Jukica

Automation Engineer

Silvio joined Reliable Technology Services in March 2025 as an Automation Engineer. He specializes in workflow automation, systems integration, API development, and Microsoft 365 automation, helping clients spend less time on repetitive tasks and more time running their businesses.

He designs, builds, and maintains automations that connect business platforms and simplify everyday processes, from employee onboarding and offboarding to password resets, reporting, and service requests. Working closely with clients and the RTS team, Silvio identifies where manual steps create delays or frustration and develops practical solutions that improve consistency, accuracy, and ease of use.

Professional Experience

Silvio brings approximately seven years of experience in automation and business process improvement. Before joining RTS, he worked in automation-focused roles designing and supporting automated processes using tools such as UiPath, Blue Prism, Microsoft Power Platform, and Microsoft cloud services.

His experience spans desktop automation, cloud workflows, API integrations, and AI-assisted solutions. Whether connecting systems or simplifying a complex process, he focuses on making technology work better for the people who rely on it.

Education

Silvio holds a Master of Engineering in Information Technology from Zagreb University of Applied Sciences (TVZ) in Croatia. He continues to develop his skills through hands-on work and training in automation, Microsoft cloud services, and emerging AI tools.

Beyond Work

Outside of work, Silvio enjoys spending time with his family, tackling DIY and home improvement projects, and figuring out how things work. His curiosity often carries over into experimenting with new technology and AI tools, especially when he can put them to practical use. He’s usually the person who would rather build, fix, or automate something than leave it alone.

Customer Service Philosophy

“My approach is to first understand the actual problem a client is trying to solve rather than immediately focusing on the technology. I believe the best solutions are reliable, practical, and simple for the end user, even if there is a lot of complexity happening behind the scenes.

Good customer service also means communicating clearly, setting realistic expectations, and taking ownership of problems. With automation specifically, my goal is not to automate something simply because we can, but to create solutions that genuinely save time, reduce frustration, and provide long-term value."

Phone:443-452-3348
Email:silvioj@reliabletechnology.co