Guaranteed 45 minute response time for critical issues
We help you align your IT initiatives with your business strategy to create competitive advantage for your business by leveraging technology to achieve your business objectives.
Protecting your data doesn’t have to cost you an arm and a leg. Our data security solution comprises leading security best practices.
Technology impacts every aspect of your business. Invoicing. Relationships. Productivity. So, managing your IT infrastructure is what holds your entire operation together.
When the stakes are this high, you either handle it yourself or hand it off to someone who knows what they’re doing.
Our managed IT services hit delete on this dilemma by giving you immediate access to an entire IT department: seasoned experts, strategic planning, proactive 24/7 monitoring and comprehensive security—all for a fixed monthly investment that won’t break your budget.
At RTS, we help you leverage technology to create a competitive advantage. Our enterprise-level managed IT services in Baltimore and Washington DC seamlessly integrate with your processes. Working closely with you to align your IT initiatives with your business goals, we identify strategic initiatives that streamline operations, enhance customer experiences, and open new revenue streams.
Surprise IT bills that wreck your budget. Emergency fixes that cost thousands. Sounds familiar? With traditional IT providers, you never know what you’ll pay month to month.
Unlike many of our competitors, at RTS, we’re resource flexible—use as much or as little as you need. For a monthly flat fee, we can supplement your current team or serve as your complete outsourced IT department.
Our all-inclusive managed IT services cover all your IT needs without any hidden fees, which allows you to budget effectively and control your IT costs.
If we make a mistake, we own it and we fix it at our own expense. No excuses, no surprise charges for fixing our own errors.
Our managed services are also CompTIA Certified, with a BBB A+ Rating—credentials that reflect our commitment to delivering the highest quality service and upholding ethical business practices.
When you work with RTS, you’re partnering with a trusted, certified managed service provider that stands behind its work.
Most managed service providers will talk about the importance of documenting your entire IT infrastructure and creating visibility into your managed network. We actually do it.
Our customized online platform gives you 24/7 access to everything you need to know about your IT environment: hardware inventory, software licenses, vendor contacts, network documentation, passwords, and service agreements. It also offers complete access to network monitoring and reporting, which allow our staff and yours to ensure complete visibility of your IT ecosystem.
When you work with us, you’re never left wondering what you have, where it is, or who to call. So, you’re always informed and in control of your technology investments.
From strategic planning to day-to-day support, as your managed IT services provider, we’ll cover every aspect of your IT infrastructure:
When you work with RTS, you’re partnering with a trusted, certified managed service provider that stands behind its work.
Patch management and system updates
Managed print services
Without a proven process, IT becomes reactive firefighting rather than a strategic investment that pays dividends. We’ve honed our specific managed services process through years of working with Baltimore-area businesses just like yours.
Our approach brings you the kind of specialized expertise and cost-effective solutions that are nearly impossible to achieve with in-house resources alone—all while keeping everything aligned with your business goals.
We start by understanding where you want to go. What are your business objectives for the next 1-3 years? Where are the pain points slowing you down? Our experienced and certified team will assess your critical business processes, current IT infrastructure, internal resources, pain points and vulnerabilities, and establish a baseline so we know what needs attention first.
Most managed service providers outsource support to cut costs or route everything through distant call centers. At RTS, we take pride in being a local, Baltimore-area business and active members of the Mid-Atlantic community, who are invested in the success of our neighbors.
Work with us, and everyone in your organization gets direct access to unlimited help desk support and technical assistance to resolve IT issues quickly. That means live, local tech support (onsite and offsite) with a guaranteed 45 minute response time for critical issues.
Data breaches. Ransomware attacks. Data loss. These can destroy businesses overnight. That’s why we build proactive, layered security into every managed services package—protecting your sensitive data is part of the service, not an expensive add-on.
Our layered managed security services include:
Employee security awareness training – Often excluded from standard MSP packages, we train your team to recognize and avoid threats
AI-driven antivirus with 24/7 SOC monitoring – Advanced threat detection backed by a security operations center
Monthly vulnerability scans and remediation – We actively hunt for weaknesses and fix them before attackers find them
Web filtering solutions – Block malicious sites and protect against phishing attacks
Comprehensive data backup and disaster recovery – Your data is protected with automated backups and tested recovery procedures
Mobile device security – Protect company data across laptops, tablets, and mobile devices
We won’t wait for threats to find you. Work with RTS, and from day one, we’ll start actively eliminating vulnerabilities before they become problems.
Your network is the foundation of your entire IT infrastructure. We build and manage networks that work better. Reliable connections. Fast performance. Secure service delivery. All the technical complexity handled, so you don’t have to worry about it.
Our communications services include:
WiFi design and management – Enterprise-grade wireless networks optimized for coverage and performance
Firewall configuration and management – Advanced security to protect your network perimeter
VPN setup and administration – Secure remote access for your team
Network segmentation for security – Isolated network zones to contain threats and protect sensitive data
Virtualization platform support – Management of VMware and Hyper-V environments
Ongoing remote monitoring – 24/7 monitoring to identify and resolve performance issues before they affect your core operations
Cloud technology offers flexibility, scalable storage solutions, and cost savings. But cloud management—moving everything to the cloud and keeping it running optimally? That can grind operations to a halt.
We’ll simplify the process by helping you evaluate cloud providers, develop migration strategies, and implement cloud-based services to fit your specific business needs.
Our cloud services include:
Microsoft 365 management and administration – Full support for email, collaboration tools, and productivity apps
Cloud infrastructure setup and optimization – Design and deployment of scalable cloud environments
Disaster recovery solutions – Cloud-based backup and recovery to protect your business continuity
Hosted applications – Secure cloud hosting for business-critical applications through trusted application service providers
Hybrid cloud architectures – Seamless integration between on-premise and cloud systems
Cloud migration planning and execution – Smooth transitions with minimal disruption to operations
Staying compliant with federal and state regulations isn’t optional—it’s critical for protecting your business from costly penalties and legal issues. But keeping up with evolving requirements while running your business? That’s nearly impossible without dedicated expertise.
We help you navigate the complex landscape of regulatory compliance, ensuring your IT environment meets the latest requirements for your industry.
Our compliance services include:
HIPAA compliance – Healthcare data protection and privacy requirements
PCI-DSS compliance – Payment card industry data security standards
GDPR compliance – Data privacy regulations for handling EU customer information
Industry-specific regulatory guidance – Tailored compliance support for your sector
Regular compliance audits and assessments – Ongoing monitoring to ensure you stay compliant
Documentation and reporting – Maintain the records you need for audits and certifications
We stay up to date with changing regulations so you don’t have to, helping you avoid penalties, ensure compliance, and maintain the trust of your customers.
