MANAGED SERVICES
RTS managed IT services — an investment, not an expense.
Retain talent and keep them happy. Be more efficient. Increase your profits. Reduce your IT costs.
Unlimited local live helpdesk support and onsite tech service
Guaranteed 45 minute response time for critical issues
More than an MSP – a strategic partner
We help you align your IT initiatives with your business strategy to create competitive advantage for your business by leveraging technology to achieve your business objectives.
Proactive data security
Protecting your data doesn’t have to cost you an arm and a leg. Our data security solution comprises leading security best practices.
Whatever your needs are, Reliable Technology Services can help you with cost-effective, all-inclusive, strategic managed IT services. As a leading managed IT services company, we specialize in helping small to mid-size businesses in Maryland, Virginia, District of Columbia and Pennsylvania.
Managed Service Highlights
- CIO and CTO services
- Employee security awareness training (not included in most MSP services)
- Unlimited live helpdesk support
- HR on/offboarding
- Network support including switches, routers, and wireless access points
- Disaster recovery/business continuity
- Virtualization platform support/management
- Patch Management
- Onsite and offsite IT support
- Support for Office 365 products
- Web filtering solutions
- AI-driven AV solution with SOC (security operation center)
- Comprehensive set of security solutions
- Assistance with annual budget preparation
- Monthly vulnerability scans and remediation
- Online data backup
- And much more…
Need more reasons to partner with RTS?
Your strategic IT partner
Our enterprise-level managed IT services seamlessly integrate with your processes as we work closely with all your departments. We help you align your IT initiatives with your business strategy to create competitive advantage for your business by leveraging technology to achieve your business objectives.
Streamlined access to all your critical information and network management
Most managed service providers will talk to you about the importance of documentation of your entire IT infrastructure and visibility into your managed network. But we actually do it. Our customized online platform provides you access to all your critical IT related information regarding your hardware, applications, vendors, passwords, and agreements. It also offers complete access to network monitoring and reporting, which allow our staff and yours to ensure complete visibility of your IT ecosystem.
All-inclusive flexible solutions to control your costs
We’re resource flexible – use as much or as little as you need. For a monthly flat fee, we can supplement your current team, or serve as your outsourced IT department. Our all-inclusive IT support services cover all your network needs without any hidden fees, which will allow you to budget effectively and control your IT costs.
Proactive custom solutions to keep you ahead of competition
Our experienced and certified team will help you identify your critical business processes, pain points and vulnerabilities to design and implement custom solutions for your unique needs and long-term business goals. But we don’t stop there. We proactively identify and eliminate network problems before they arise to minimize downtime while enhancing productivity and security. We also monitor industry developments, technology threats and regulations, and periodically recommend solutions to help you drive key business initiatives and stay ahead of your competition.
We are there, when you need us
While most traditional MSP programs are incentivized to work remotely, RTS technicians will also provide onsite support when necessary.
Unlimited live helpdesk support
Everybody in your organization has direct access to unlimited help desk support. That means live, local tech support (onsite and offsite) with a guaranteed 45 minute response time for critical issues. Our Customer Portal ticketing system provides access to weekly system reports, ticket summaries and service level reports.
Taking the headache out of compliance and security
Leave compliance to us – stay focused on growing your business. Our managed IT services help you stay secure and compliant with HIPAA, PCI, GDPR as well as maintain other industry standards.
No pointing fingers
If we make a mistake, we own it and we fix it at our own expense.
Highest-quality service
Our Managed Services are Comptia Certified with a BBB A+ Rating.
What Our Customers Say About Us
“The ability at RTS to get right to the point of “solutionizing”–if you will– could well be the difference between a good day and a terrible day for someone.”