You know your business. We know technology. Together we will ensure that your technology will be an investment, not an expense.
Technology is more than just having servers, firewalls, switches, and maintaining the current environment in today’s world. Technology provides us with the ability to streamline our processes, improve customer experience, and increase productivity. Companies like Uber, Amazon, and Netflix have used technology to their advantage to gain a competitive edge over long-standing businesses. Your business is no exception; your industry expertise, combined with our technology integration, is the recipe for success.
Whatever your needs are, Reliable Technology Services can help you with cost-effective, all-inclusive Managed IT services. We specialize in helping small to mid-size businesses in the Baltimore and Washington, D.C. metro area.
Technology should be a competitive advantage and not a necessary evil.
More than an MSP – A Strategic Partner
RTS understands that your business is as unique as the brand you have built. So instead of wrapping a cookie-cutter strategy around your custom business, we design a scalable solution to best fit your needs now and in the future as you grow.
As your strategic technology partner, with our unique three-step approach, we align with your organizational strategy and help you accomplish your goals. We do this by increasing efficiencies and profits while mitigating your business risks and reducing your IT cost to give you competitive advantage in your industry.
Our work begins by engaging leadership and a few non-management key players in each department to gain their perspective, understand the day-to-day operation and what technology and processes are currently in use.
Once all information is gathered and we understand the areas you would like to improve, we work with you to strategize and build a custom technology plan for your needs.
We implement best practices for infrastructure, security, policy and procedures, user training, onboarding, and offboarding. It’s our goal to ensure every piece of hardware and software aligns with your business goals outlined in the technology plan. With proper execution of the technology plan, your business is positioned for future growth.
Our experienced and certified team will work with you to identify your critical business processes, pain points and vulnerabilities to design and implement custom solutions for your unique needs and long-term business goals.
But we don’t stop there. With our proactive approach, we eliminate network problems before they arise. We also monitor industry developments, technology threats and regulations, and periodically recommend solutions to help you drive key business initiatives and stay ahead of your competition.
Leave compliance to us – stay focused on growing your business. Our programs help you stay secure and compliant with HIPAA, PCI, GDPR, etc., as well as maintain other industry standards.
We’re resource flexible – use as much or as little as you need. For a monthly flat fee, we can supplement your current team, or serve as your outsourced Virtual CIO and IT department. Our all-inclusive managed services plan covers all your network needs without any hidden fees, so you can budget effectively and control your IT costs.
Everybody in your organization has direct access to unlimited help desk support. That means live, tech support (onsite and offsite) with a guaranteed 45 minute response time for critical issues. Our Customer Portal ticketing system provides access to system reports, ticket summaries and service level reports.
I’m in the catastrophe business. When Hurricane Katrina slammed into Louisiana, 6000 businesses were hit. We knew the impact could put them into bankruptcy. Every hour they weren’t getting a response, they were losing business. I went from on one hundred transactions in a day to thousands. I was ramping up computers at warp speed and I had to bring 30 or 40 extra workers into the office. The guys from RTS flew down to Louisiana and worked with me, side by side, at my office to straighten things out! I needed a partner who could match to my commitment to my clients. RTS came through.
When I started Provencher in 2006, I considered parting ways with RTS and interviewed a lot of providers. I could have done a little better pricewise but I didn’t feel I would get same responsiveness and quality of service I get from RTS.
We’ve grown together and we have a good working relationship. I know that if I have a problem, I can reach out to Michael at any time of day or night. I don’t think I can do that with other companies. There’s a history there and with a history together there’s a lot to be gained.
David Kurland, President, Provencher
As a rapidly growing company in the industry of electronic payments, Cutter recognized the need to outsource our entire technology function to a company that has a focus on cybersecurity. RTS was referred to Cutter by a trusted partner, ControlScan a PCI Compliance and Managed Security Services Company.
RTS has a simplified contract and a very efficient on-boarding process. Michael and Lenny (owners of RTS) came on-site and did a needs analysis of our IT infrastructure and were extremely thorough. I was impressed by the little amount of time I needed to dedicate to getting up and running with RTS. They assigned Katrina as Cutter’s project manager and she led the project and guided us through it with patience and professionalism.
As President of Cutter, I needed to make a decision to advance our security and selecting RTS and implementing their services has exceeded my expectations.
Denise Shomo, President, Cutter
We just switched to RTS and we are extremely satisfied with their service. Katrina is very personable and makes sure you are comfortable with the transition. The technicians are very professional and passionate with their job. If you are looking for a company with your IT needs I would highly recommend RTS.
When we were looking for a partner, we were looking for good service, quick response, reasonable price, and smart people. We knew RTS fit the bill when we met them, but they still made the effort to visit us several times. They were patient and explained the process of getting the network up and running.
If I have any issue with technology I call them, I explain what I need and they deliver. In the past, if we needed new computers, a new laptop, a new server, or even a printer, I would do the research myself for months. Now I just call and they take care of it. They take a lot of work off my hands. They charge us a fixed price, but for that price they go above and beyond.
Being in the fine dining business, Mr. Linwood expects high standards from everyone who works with him. RTS has worked for us for 11 years and they’ve never let us down. If they can work with us, they can work with anyone.
Erena Vedensky, CFO, Linwoods Restaurant
When RTS came in, they promised we wouldn’t have the problems we had with our previous provider. We really felt that they would stand behind what they said. And they did.
The service business is all about relationships. Our relationship with RTS is a partnership. It has to be. We work together to make sure our network never goes down. These guys are very important to us.
I have nothing but kudos for RTS. They are really great to work with. There’s nothing more they can do for us. Except maybe bring us free beer on Fridays.
Part of our commitment to customer service excellence is to provide you with valuable insights and tools, which can help your business succeed. Check out our e-books, blogs and videos for practical tips and best practices.