The right technology solution starts with an
open mind, not an open wallet.
You know your business. We know technology. Together we will ensure that your technology will be an investment, not an expense.
Services
Technology is more than just having servers, firewalls, switches, and maintaining the current environment in today’s world. Technology provides us with the ability to streamline our processes, improve customer experience, and increase productivity. Companies like Uber, Amazon, and Netflix have used technology to their advantage to gain a competitive edge over long-standing businesses. Your business is no exception; your industry expertise, combined with our technology integration, is the recipe for success.
Whatever your needs are, Reliable Technology Services can help you with cost-effective, all-inclusive Managed IT services. We specialize in helping small to mid-size businesses in the Baltimore and Washington, D.C. metro area.
Technology should be a competitive advantage and not a necessary evil.
WE ARE DIFFERENT
More than an MSP – A Strategic Partner
RTS understands that your business is as unique as the brand you have built. So instead of wrapping a cookie-cutter strategy around your custom business, we design a scalable solution to best fit your needs now and in the future as you grow.
As your strategic technology partner, with our unique three-step approach, we align with your organizational strategy and help you accomplish your goals. We do this by increasing efficiencies and profits while mitigating your business risks and reducing your IT cost to give you competitive advantage in your industry.
ENGAGE
Our work begins by engaging leadership and a few non-management key players in each department to gain their perspective, understand the day-to-day operation and what technology and processes are currently in use.
STRATEGIZE
Once all information is gathered and we understand the areas you would like to improve, we work with you to strategize and build a custom technology plan for your needs.
IMPLEMENT
We implement best practices for infrastructure, security, policy and procedures, user training, onboarding, and offboarding. It’s our goal to ensure every piece of hardware and software aligns with your business goals outlined in the technology plan. With proper execution of the technology plan, your business is positioned for future growth.
WHY RTS?
Custom solutions to stay ahead of competition
Our experienced and certified team will work with you to identify your critical business processes, pain points and vulnerabilities to design and implement custom solutions for your unique needs and long-term business goals.
But we don’t stop there. With our proactive approach, we eliminate network problems before they arise. We also monitor industry developments, technology threats and regulations, and periodically recommend solutions to help you drive key business initiatives and stay ahead of your competition.
No more headaches – compliance and security
Leave compliance to us – stay focused on growing your business. Our programs help you stay secure and compliant with HIPAA, PCI, GDPR, etc., as well as maintain other industry standards.
Cost-savings with all-inclusive solutions
We’re resource flexible – use as much or as little as you need. For a monthly flat fee, we can supplement your current team, or serve as your outsourced Virtual CIO and IT department. Our all-inclusive managed services plan covers all your network needs without any hidden fees, so you can budget effectively and control your IT costs.
Unlimited live helpdesk support
Everybody in your organization has direct access to unlimited help desk support. That means live, tech support (onsite and offsite) with a guaranteed 45 minute response time for critical issues. Our Customer Portal ticketing system provides access to system reports, ticket summaries and service level reports.
RESOURCES
Part of our commitment to customer service excellence is to provide you with valuable insights and tools, which can help your business succeed. Check out our e-books, blogs and videos for practical tips and best practices.
